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Tracie Hill is currently working as a Regional Customer Service Manager at WCS Group since September 2022. Prior to this role, Tracie worked as a Network Support Officer at the Department of Health and Social Care from July 2021 to September 2022. With extensive experience at Royal Mail from September 1997 to March 2021, Tracie held various roles such as Delivery Office Manager, Line Manager, DOM Support, Enquiry Officer, Postal Worker, and Mail Processor. Tracie is dedicated to ensuring customer satisfaction, managing employees, handling complaints, and maintaining efficient mail delivery services. Tracie attended High School for Girls in Gloucester from 1986 to 1991.