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Vincent B. is a seasoned professional with extensive experience in customer support and technical operations across multiple industries. Currently serving as Client Support Specialist II at WCG ACI Clinical since July 2018, Vincent B. trains and manages a global team of customer support agents in 70 countries, overseeing Tier 1 and 2 support for various software applications. Prior to this role, Vincent B. worked as Technical Operation Manager at OrSense, where responsibilities included building a support team and founding an FDA-compliant repair lab for medical devices. Vincent B. also served as Technical & Product Support Specialist at Aerocrine, addressing critical device connectivity issues, and held the position of Master Technician at BMW Group for nearly 13 years. Vincent B. has pursued engineering coursework at Lincoln Tech.