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Connie E Mathis is an experienced operations analyst at WIRB-Copernicus Group, where responsibilities include collaborating with client services teams to ensure adherence to company policies and fostering positive client relationships. Additionally, Connie has a long tenure at IBM, serving in various roles, including Customer Relationship Representative, Resource Allocation Specialist, Project Lifecycle Manager, and Customer Fulfillment Professional, all focused on enhancing customer experiences, validating seller requests, and improving operational processes. Connie holds a Bachelor of Science in Business Administration and Management from Medgar Evers College, CUNY.