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Arcangel C. N. is a seasoned IT and graphic design professional with over a decade of experience in various technical and creative roles. Currently serving as a Senior ITSM Analyst and Manager of End User Services at WCG since March 2018, Arcangel has a robust background in help desk support, system administration, and user services, having previously held positions such as Help Desk Team Supervisor at MedAvante-ProPhase and System Administrator at Professional Recovery Services Inc. In addition to technical expertise, Arcangel possesses significant experience in graphic design, contributing to companies like BPI, Medialink, and Audible Inc., where responsibilities included logo design, marketing materials development, and web design. Arcangel holds a Bachelor of Science and an Associate of Science degree in Graphic Design from The Art Institutes, as well as a certification in Computer and Information Sciences from Network Learning Institute.