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Louis Bettencourtt is a seasoned professional with extensive experience in technical analysis and quality control. Currently serving as a Senior Technical Analyst at Dealer Consulting, LLC & Wayne Reaves Software since January 2002, Louis has significantly enhanced customer satisfaction within the Tech Support Department and is recognized as the ā€œGo-To Personā€ for advanced diagnostics. Prior roles include Quality Control Inspector & Analyst at Rinker Materials, where Louis developed tools to improve process control, and Outside Sales Representative at Myers Tire Supply Distribution, focusing on customer service and marketing research. Additionally, as Service Manager at Wall Tire Corp, Louis improved efficiency and reduced overhead costs. Louis holds a Bachelor of Science degree in Information Systems, earned through online studies from 2000 to 2003.