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Joseph Hinton, MS, serves as the IT Service Delivery and Operations Senior Manager at Wawa, Inc. since 2021, overseeing the management and planning of IT services to ensure reliability and security. Previous experience includes roles such as ITSM Process Manager at TEKsystems, where Joseph focused on IT Change, Incident, and Problem Management processes, and Senior Service Manager at Capgemini, responsible for driving Problem Management activities. Additional positions include Senior ITSM Manager at Cynet Systems Inc and Service Delivery Manager at Artech Information Systems, with early roles including Release Manager at Amtrak and Service Desk Manager at CDI Corporation. Joseph Hinton has also served in the US Air Force Reserve as an Aerospace Propulsion Specialist. Academic qualifications include a Master of Science in Information Technology Management from Capella University and a BA in Business Administration from Wesley College, complemented by certifications in Project Management and Six Sigma Greenbelt.