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Albert Telesford is an accomplished Service Delivery Manager currently employed at Wavenet since July 2023. Prior to this role, Albert served as the 1st Line Support Manager at AdEPT Technology Group plc from February 2020 to August 2023, where management of a team of support engineers and the maintenance of service quality standards were key responsibilities. Albert's extensive experience includes serving as an Information Communication Technology Officer at the National Energy Corporation of Trinidad and Tobago Limited from 2005 to 2019, along with previous roles as Service Desk Supervisor and Information Technology Analyst at The National Gas Company of Trinidad and Tobago Limited. Albert holds a Bachelor of Science in Management Information Systems from the University of Hertfordshire and an Associate's degree in Restaurant, Culinary, and Catering Management from the Trinidad and Tobago Hospitality and Tourism Institute.