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Kevin Agola is a dedicated professional with experience in customer care and marketing. Currently serving as a Customer Care Officer at Watu Credit since January 2022, Kevin has successfully improved customer satisfaction scores by 20% and reduced average response time by 30% through optimized workflows and proactive strategies. Prior to this role, Kevin worked as a Marketing and Public Relations Specialist at Mwongozo Micro Investment from September 2020 to October 2021, where notable achievements included surpassing quarterly sales goals by 25% through effective client engagement. Kevin holds a Diploma in Public Relations from the Technical University of Mombasa, earned between 2020 and 2022.