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Jackie Kelly has held various senior HR positions throughout their career. Jackie most recently served as the Group HR Director for Watkin Jones Group starting in December 2018. Prior to that, they were the Chief People Officer at Disclosure and Barring Service DBS from 2017 to 2018. In 2017, they worked as an OD consultant at Co-op for a brief period. Previously, they held positions such as Associate Director of Human Resources at Aintree University Hospital NHS Foundation Trust from 2015 to 2016, Deputy Director HR and OD at Liverpool Community Health NHS Trust from 2013 to 2014, and Group HR Director at Advanced Childcare from 2012 to 2013. Additionally, they served as the Head of HR and Organisational Development at Shropshire Council from 2009 to 2012, Head of Practice Transformation at Aviva from 2006 to 2009, Leadership Development Manager at United Utilities from 2004 to 2006, and Head of Learning Development at Shell from 2002 to 2004.

Jackie Kelly attended Liverpool John Moores University, where they studied business in the field of business studies. Jackie also attended The Manchester Metropolitan University and the University of West London, although no information about their degree or field of study from these institutions is provided. Additionally, they briefly attended a school called "manchedter," but no further details are given.