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Guy Azugi is a seasoned professional in the field of customer support and network security, currently serving as the Customer Support Manager for EMEA at Waterfall Security Solutions since July 2023. Prior experience includes a role as a Senior Network Security Engineer at Cognyte from February 2021 to December 2022, and significant tenure at Verint from August 2000 to February 2021, where Guy held multiple positions including Global Customer Success Manager and Global Service Manager. Earlier career experience includes working as a Field Support Engineer at ITS Telecom from 1997 to 2000, specializing in the installation, integration, and support of various telecommunications systems.