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Gail M. is a skilled Coaching Specialist at Watercare Services Limited since July 2019, bringing extensive experience in customer service and training from previous roles at Standard Bank Group. With a focus on enhancing learning interventions and customer satisfaction, Gail significantly contributed to the development of a national training curriculum that improved service metrics across multiple regions. Additionally, Gail has a rich background in leadership and compliance, having excelled in roles such as National Customer Service and Banking Products Training Manager and Attorney Customer Service Liaison. Gail holds multiple qualifications, including a Certificate in Front Line Management and is currently pursuing a Bachelor’s in Business Administration. Prior journalistic experience further enhances Gail's communication and analytical skills, making contributions to both operational efficiency and customer relations.