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Vandna Sharma is an experienced technical support professional with a strong background in customer service and IT support. Currently serving as Technical Support Team Lead at WatchGuard Technologies since May 2013, Vandna manages customer inquiries, assists with product configuration and troubleshooting, mentors junior team members, and performs advanced testing. Prior roles include Service Order Management Analyst at CompuCom, where Vandna focused on incident management and quality improvements, Information Technology Analyst at BlackBerry, Helpdesk Specialist at EmbanetCompass, and Technical Expert at Dell. Vandna holds a Diploma Certificate in Wireless Networking from George Brown College and a Bachelor of Technology in Computer Engineering from Punjab Technical University.