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Ray Yau has over 20 years of experience in market research and customer insights. Ray most recently served as the Director of Customer Research at the Washington Metropolitan Area Transit Authority (WMATA) since October 2017. Prior to that, they were the Director of Strategic Research and Content Developer at Smartly by Pedago, LLC from April 2015 to September 2017. Ray also held the position of Director of Market Research, Customer Insights at Rosetta Stone from July 2013 to March 2015. Before joining Rosetta Stone, they worked at the United States Postal Service - Headquarters as a Market Research Specialist from March 2012 to July 2013. Ray Yau began their career as a Senior Market Research Manager at Rosetta Stone from August 2007 to February 2012. Ray also has experience as the Director of Technology and Marketing Communications at Mid-Atlantic Equity Consortium from June 1999 to August 2007.

Ray Yau has a Master of Business Administration degree with a focus on Market Research and Marketing from the University of Maryland - Robert H. Smith School of Business. Ray also holds a Bachelor of Arts with Honors in Philosophy from Williams College. Additionally, Ray Yau pursued doctoral studies in Philosophy at the University of Maryland.