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Ken Courtney is an experienced IT Process & Documentation Analyst at Washington Health Benefit Exchange since September 2014, responsible for designing and maintaining IT process flow charts through collaboration with various stakeholders. Prior roles include Technical Writer and Business Analyst at Microsoft for IT Operations, and Senior Technical Writer at Puget Sound Energy, where Ken updated templates and tools for project managers. Ken has contributed as a volunteer at Renton Technical College and has held several technical writing positions across various organizations, including Motricity and HTC, emphasizing expertise in creating training materials, process documentation, and technical references. Ken holds a degree in English from the University of Washington.