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Steven H. is an experienced professional in data analysis and business process management, currently serving as a Senior Customer Intelligence Data Analyst at Washington Gas since July 2016. Steven has held various roles within the company, including ITS Demand Management Business Analyst and PPT Project Manager, demonstrating expertise in managing utilities-focused programs. Prior to this, Steven worked as a Physical Therapy Technician at Mary Washington Healthcare. Educational qualifications include a Bachelor of Science in Information Systems with a focus on Computer Security from Strayer University and a Bachelor of Applied Science in Physical Therapy from Virginia Commonwealth University School of Medicine.