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Keith Hickox is an experienced manager in business process review and customer service operations. Currently serving as Manager for the Business Process Review - Digital Team at Washington Gas since September 2015, Keith leads significant projects such as the Customer Service Contact Center Transition and Customer Billing Operations. Prior to this role, Keith worked as an Enterprise Operations Manager at Canon Business Process Services, Inc. from August 2002 to September 2015, focusing on operational and strategic initiatives to enhance workflow efficiencies through six sigma methodologies. Additionally, Keith has experience as a Call Center/Client Relationship Manager at Crawford and Company from 1999 to 2007, where responsibilities included building and managing service delivery teams and implementing cost containment strategies. Keith holds a Bachelor of Science in Criminal Justice and Sociology from Valdosta State University, earned between 1984 and 1989.