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Scott Burns is an experienced IT operations leader currently serving as the Manager of IT Operations at Washburn-McReavy since August 2020, overseeing operational excellence and project delivery for funeral chapels and a cremation society. Prior roles include Manager of Problem and Change Management at Fairview Health Services, where Scott developed enterprise-wide processes for change management, and ITSM Change & Release Process Manager at HealthEast, managing the release lifecycle across multiple applications. Scott has held various strategic positions at Target for over two decades, including Senior Project Manager in Infrastructure Project and Program Management, where notable contributions included improving resource management and transitioning staffing portfolios. Scott's early career includes roles as Director of Telecommunications at HealthEast and Assistant Director of Business Services at the University of Minnesota Medical Center. Scott holds educational credentials from the University of Minnesota and Edison.