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Sarah Marks has extensive experience in customer experience and workforce management, having worked at Warby Parker from October 2014 to the present in various roles, including Manager, CX Workforce Management, Associate Manager, CX Workforce Management, and Customer Experience Team Lead. Prior to this, Sarah served as a Yoga Instructor at Downtown Yoga and worked as an Educator at lululemon athletica. Additionally, Sarah gained experience as a Caterer/Student Supervisor at Skidmore College Dining Services while earning a degree in Environmental Studies from Skidmore College, graduating in 2013.