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Crystal Costa has extensive experience in optical services and quality assurance, currently serving as Director of Optical Services, Quality, & Lenses at Warby Parker since July 2016. In this role, Crystal has held various titles, including Director of Optical Services & Quality Assurance and Senior Manager of Quality Assurance & Analytics, with a focus on supply chain management. Prior to this position, Crystal worked at Visionworks of America from September 2012 to July 2016, where responsibilities included managing overall store operations and leading training initiatives. Crystal's career began at Lenscrafters, where responsibilities as General Manager included overseeing lab and retail operations in partnership with optometrists. Crystal attended Raritan Valley Community College from 2000 to 2002.