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Courtney Carpenter possesses extensive experience in customer experience management and social media strategy, currently serving as CX Manager, Engagement at Warby Parker since August 2018, after progressing through various roles including CX Associate Manager and Team Lead. Prior to this, Courtney held positions at The University of Kansas, working as a Communications Assistant and Social Media Intern, creating content and managing social channels. Additional marketing experience includes an internship at Speedpro Imaging DuPage and a role at Ann Taylor as a Seasonal Sales Associate. Educational credentials include a Bachelor of Science in Journalism from The University of Kansas, complemented by a study abroad experience at Richmond, The American International University in London.