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Kayla Cross is an experienced professional in retail and customer service with a career spanning over a decade. Currently serving as a Customer Specialist at Wallquest Inc. since 2020, Kayla previously held positions at Zale Jewelers as an Assistant Manager, where responsibilities included driving sales and coaching staff in the absence of a manager. Kayla also worked as a Jewelry Consultant, assisting customers with jewelry selections and educating them on gemstones. Earlier roles include Floor Supervisor at Calvin Klein, managing a team of approximately 15 employees, and Sales Associate at Tween Brands, where Kayla was involved in visual merchandising and inventory management. Kayla holds a Bachelor of Arts in Fashion Merchandising from Albright College, earned in 2010.