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Danielle Berg has a wealth of experience in customer support and advocacy roles. Danielle served as a Senior Manager at Rakuten.com, overseeing a customer-centric team. Prior to that, Danielle worked as an Administrator at Terminix, handling day-to-day operations and financial responsibilities. Currently, Danielle serves as the Director of Customer Service North America at Wallbox Chargers. Additionally, Danielle has experience as a Manager of Customer Support at Hightail, where Danielle mentored and developed customer service agents. Danielle also has experience as an Enterprise Technical Support Specialist and Retention Specialist, managing requests from enterprise customers.