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Ashley Hicks is an experienced professional in customer experience management, currently serving as Associate Vice President and Consultant at Walker Information since August 2021. Prior positions include Sr. Manager of Experience Management at Hilton Grand Vacations, where responsibilities encompassed global research on customer journeys and digital experiences, as well as managing a team focused on experience research and analytics. Earlier roles include Project Analyst at Hilton, Coordinator for Communications and Initiatives in Global Sales, and Marketing Specialist at Compass Research, where Ashley significantly reduced advertising expenses. Educational qualifications include a Bachelor of Science in Communications from the University of Tennessee, enrollment in Graphic Design Production coursework at Valencia College, and an Associate of Arts in General Studies from the University of Central Florida.