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Thorsten S. has a diverse work experience starting from 1999 to the present. Thorsten has held various roles in different companies, primarily in customer service and management positions. From 2020 to 2023, they worked at Waldrich Coburg Services GmbH as the Head of Global Customer Care and a member of the management board. Prior to that, they were the Head of Service EMEA at Interroll Group from 2018 to 2019 and the Service Director EMEA at DMG MORI Management GmbH from 2018 to 2018. Thorsten also held positions at Heidelberg, where they served as the Sales Director for Parts & Service Eastern Europe from 2012 to 2013, Senior Business Development Manager from 2007 to 2011, Senior Project Manager from 2005 to 2007, Marketing Specialist from 2000 to 2005, and Assistant to the Head of Corporate Marketing from 1999 to 2000. Currently, they hold the role of Chief Customer Officer at WALDRICH COBURG since 2023.

Thorsten S. started their education in 1986 at the Wirtschafts Wissenschaftliches Gymnasium Saarbrücken, where they completed their Abitur in 1989. Thorsten then attended the Universität Heidelberg from 1993 to 1999, earning a Diplom-Volkswirt degree with a focus on VWL, BWL, and Wi.-Informatik. In 2007, Thorsten S. took a Certificate Course in Industrielles Dienstleistungsmanagement at RWTH Aachen University. In 2012, they completed a Sales Training program at VBC.