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Melanie Ma has worked in a variety of roles since 2015. In 2015, they were a Freelance Translator and Editorial Intern at Macau Closer, a Promotion Team Coordinator at Macau Architecture Promenade 2015, and an Editorial and Press Relations at The Script Road - Macau Literary Festival. In 2018, they joined INSIDR Paris as an Editor & Content Marketing Leader. In 2020, they became an Operations and Scale Manager and Recruitment & Operations Leader at Software Club. Most recently, in 2022, they joined Wakeo as a Content Marketing Manager.

Melanie Ma received a Bachelor of Science in Heritage Management from the Institute for Tourism Studies between 2012 and 2016. In 2014, they obtained a Diploma of Colored Stone Essential from the Gemological Institute of America. From 2016 to 2018, they earned a Master of Art Market Management from Ecole EAC.