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Gregorio Chiesa is an accomplished professional with extensive experience in customer operations and client relations. Currently serving as the Onboarding Responsible at Wahoo Fitness since August 2020, Gregorio has optimized the onboarding process, significantly reducing the duration from three months to one month. As a Customer Operations Specialist, Gregorio maintained a 95% customer satisfaction rating through exceptional service and collaboration with product teams. Prior roles include International Shore Excursion Senior Host at MSC Cruises, where Gregorio developed successful marketing strategies, and Client Assistant & Business Analyst at Porto di Livorno 2000 s.r.l., focusing on client assistance and data analysis. With a comprehensive educational background in Economics and Law from Università di Pisa and University of Cambridge, Gregorio possesses a strong foundation in logistics systems.