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Elrachel B.'s work experience begins with their role as Head of Support at Wahed Inc. in 2018. In this position, they were responsible for building a customer-centric support team and collaborating with internal teams to develop the company's product offerings and improve the client experience.

Prior to this, Elrachel worked as the Customer Loyalty Manager at Kibsons International LLC from 2017 to 2018.

From 2015 to 2017, Elrachel held multiple roles at Telstra including Interim Learning and Development Specialist, Senior Subject Matter Expert, and NBN Residential Billing Consultant.

Before joining Telstra, Elrachel worked as a Residential Billing and Complaints Associate at TeleTech from 2014 to 2016.

Elrachel 'searliest work experience was as a Customer Service Advocate at Expedia from 2013 to 2014.

Elrachel B. attended Lambton College from 2022 to 2024 and pursued a degree in Business. Prior to that, from 2007 to 2010, Elrachel B. completed their high school education at Sangat National High School and earned a high school/secondary diploma.