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Mitali Vyas is an experienced professional in the banking sector, currently serving as an Officer-Sr Retail Banking Product Analyst at WaFd Bank since April 2018. Mitali is proficient in managing customer service escalations, conducting market research to enhance digital banking strategies, and collaborating with cross-functional teams to improve customer experiences. Previous roles at WaFd Bank include Sr Retail Banking Product Analyst, Business Analyst-Digital Channels, Personal Banker, and Customer Service Representative, showcasing a strong background in both customer service and technical functions. Mitali also gained experience as a Marketing & Development Intern at BrickRed Systems, focusing on marketing research and analysis. Mitali holds a Master's in Business Administration and Engineering from Hochschule für Technik und Wirtschaft Berlin and a Bachelor of Engineering from Nagpur University.