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Edwin Au is an experienced IT professional with a strong background in systems engineering, technical support, and network administration. At WaFd Bank, roles include Solutions Engineer, System Engineer, and Technical Analyst since August 2016. Previous experience encompasses a position as L2 Support Engineer at drugstore.com, where responsibilities involved troubleshooting and creating SOP documentation. Edwin Au also worked at Microsoft in various support roles, managing Xbox Live operations and support for game servers. Earlier positions included Network Technician at P & J Machining, where management of local servers and LAN/WAN infrastructure was key. Edwin Au holds a Bachelor of Arts in Communication and Media Studies from the University of Washington.