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Shawn Stafford-Vaughan is an experienced professional with a comprehensive background in insurance operations and customer service, currently serving as an Insurance Operations Specialist at MAPFRE since September 2020. In this role, Shawn coordinates business needs with IT vendors and oversees agency documentation and technical prioritization efforts. With extensive experience at Wachusett Mountain Ski Area, Shawn has held various positions, including Snowboard Supervisor and Snowboard Instructor, where responsibilities included instructor training and daily operations management. Previous experience includes roles at Lowe's Companies, Inc. as Head Cashier and Sales Specialist, along with teaching assistance positions at Three Rivers Community College. Shawn's educational background includes degrees in Exercise and Sports Science and Exercise Science from Fitchburg State University and CT State Three Rivers, respectively.