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David Barrera is a skilled professional with extensive experience in client relations, operational management, and service efficiency within the banking and BPO sectors. Currently serving as the Coordinador Plataformas de Atención at VTR, David oversees KPI management for various Help Desks with a focus on customer satisfaction metrics. Prior roles include Team Lead Manager at Tata Consultancy Services, where David managed a team of analysts in Backoffice operations, and Client Relation Manager at Inpact S.A., where responsibilities encompassed enhancing customer experiences and managing post-sale services, fraud prevention, and claims processing. David's career is supported by ongoing education in Business Administration at Universidad de Las Américas.