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Jessica Rae is a seasoned professional in customer success and training with diverse experience across various roles. Currently serving as a Customer Success Specialist at Vretta Inc., Jessica develops partnerships with provincial Ministries of Education and provides tailored training and consultations. Previous roles include Client Services & Booking Manager and Event Facilitator at Princess Parties by Mimi, where Jessica ensured exceptional client experiences and facilitated children's events. As a Training and Development Coordinator at Calgary Co-op, Jessica supported comprehensive learning initiatives and diversity objectives. With a strong background in language education and customer service, including roles at Absorb Software and the University of Calgary Continuing Education, Jessica has a proven track record in enhancing client satisfaction, developing impactful training programs, and fostering positive learning environments. Jessica holds a BA in Linguistics and East Asian Language Studies and has further specialized in adult learning and e-Learning.