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Ilaria Scarcella is a skilled Customer Experience Specialist currently working at VRAI since January 2023. Prior experience includes serving as the Customer Experience Assistant Manager at Brilliant Earth from April 2018 to August 2022, where Ilaria led the sales and operations teams, monitored the Net Promoter Score (NPS), and implemented strategies to enhance customer satisfaction. Ilaria's earlier roles at Brilliant Earth included Jewelry Sales Consultant and Customer Experience Assistant, focusing on delivering luxury customer experiences and managing sales leads. Additionally, Ilaria worked as a Womens Sales Associate at Urban Outfitters, driving sales through authentic customer engagement. An internship at Azeeza involved assisting with trend research and social media content for the brand. Ilaria holds a Bachelor's degree in Fashion Business with a minor in Public Relations from Columbia College Chicago.