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Jamie Remes is an accomplished Product Manager at VR Systems, Inc. since 2014, overseeing EViD Solutions and VR Web Solutions, with a focus on enhancing product value and customer support in the elections industry. Prior experience includes serving as a Customer Support Manager at Handshake Software, where practices and policies were improved for better service quality, and a Senior Knowledge Manager at OpenText, managing customer support web initiatives and enhancing user experience. Jamie's earlier roles involved creating technical documentation and support materials at OpenText, demonstrating expertise in effective communication and customer relations throughout a varied career in technical and managerial capacities.