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Sharby (Hutchins) Kennard is an accomplished professional with extensive experience in customer experience and management across various industries. Since December 2021, Sharby serves as the Director of EB Customer Experience at Voya Financial. Prior roles include National Accounts Director and Director of Customer Service at Re-Bath, LLC, where focus was on managing corporate customer service teams and national retail account partnerships. Additionally, Sharby has held positions as Director of Customer Experience at CIGNA and Service Excellence/Patient Experience Manager at Dignity Health. Previous experience includes roles at American Express, Intuit, and Gart Sports. Sharby earned a Bachelor's Degree from the University of Nevada, Reno, after completing studies at the University of Arizona.