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Fern Shackelford, CFS-ARPC, currently serves as a Key Account Manager and Regional Vice President at Voya Financial since January 2015, overseeing a 10-state region within the Retirement Plan Markets. Responsibilities include driving market penetration and nurturing relationships with premier plan sponsors across multiple states including Illinois, Iowa, and Ohio. Prior to Voya, Fern held several leadership roles at ING Financial Partners from March 2003 to December 2013, managing a five-state region and focusing on education and healthcare retirement plans. Early career experience includes roles at Aetna Retirement Services and Aetna Life & Casualty Company, where Fern specialized in sales support, compliance training, and underwriting. Fern possesses a degree from Northern Illinois University.