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Brett Maynard is an experienced professional in quality management and outsourcing, currently serving as Director of Enterprise Outsourcing at Voya Financial since February 2016. Previously, Brett held the position of Manager of Quality Support at Target from April 2013 to February 2016, and at Ameriprise Financial Services, Inc. from 2006 to April 2013, where roles included Manager of Speech Analytics and Process Engineering, Offshore Operations Manager, and Quality Manager. Brett's career began at Alan Ritchey Inc, where Brett served as Quality Manager from March 1999 to April 2006. Educational qualifications include an MBA from St. Cloud State University, a Mini MBA in Quality Management from the University of St. Thomas - Opus College of Business, and a Bachelor of Science in Marketing from St. Cloud State University.