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Rafaela F. is a seasoned Customer Success professional with extensive experience across various industries. Currently serving as a Customer Success Manager at Voxy since May 2021, Rafaela previously held positions at Docway, overseeing project implementation and management for telemedicine services, and at Getty Images, where responsibilities included managing over 600 B2B clients and ensuring customer adoption and revenue targets. Additionally, Rafaela has worked as an Account Executive, Account Strategist at Ttech - Google, and a Trainee at Nielsen, where expertise in customer relationships and market insights was developed. Educational qualifications include an MBA in People Management from USP, a postgraduate degree in Digital Marketing from Senac Brasil, and a Bachelor's degree in Social Communication from Universidade Estadual Paulista Júlio de Mesquita Filho.