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Luíza Giordani is an accomplished Customer Success Manager with extensive experience in client management across multiple sectors. Currently at Voxy since October 2022, Luíza leverages a strong foundation in personalized language instruction for global clients. Prior roles include managing high-touch client portfolios at unico IDTech, where Luíza achieved a 203% increase in portfolio NPS and received recognition as the best CSM in 2021. At HRS Group, Luíza progressed from Inside Sales Agent to Team Leader, focusing on cost reduction, strategic consulting, and customer relationship management. Academic credentials include a Master's in Business Administration with a specialization in Project Management from USP, complemented by a Bachelor’s degree in Tourism and additional specialization in Commercial Management from FGV.