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Carla Antunes has extensive experience in customer service and operations management, currently serving as Coordenadora de operações at VOXLINE Contact Center since November 2022 after a role as Supervisora de operações. Prior to that, Carla worked at unico IDtech from February 2017 to January 2022 in various capacities, including Customer Experience Coordinator and Customer Service Specialist. Carla's career began at Agiliza Online, where the roles included Customer Support Analyst and Specialist in Onboarding & Training Implementation from September 2014 to February 2017. Carla holds a Pós-graduação Lato Sensu - MBA in Project Management from Universidade Anhanguera São Paulo and a degree in Business Processes from Universidade Paulista.