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Vincent Abella has extensive experience in customer success and IVR consulting, having been with Voxai Solutions since 2008 in various roles, including Customer Success Manager and Senior IVR Consultant. Prior to this, Vincent held the position of Manager for RealCare and Apps Consulting at Intervoice from 1991 to 2007, focusing on technical support and customer service. Vincent's career demonstrates a strong commitment to enhancing customer experiences and implementing effective communication solutions.