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Michael Leger is a seasoned professional with extensive experience in technical support and consulting, currently serving as Technical Support Manager and Technical Consultant at Vortalsoft Inc. since September 2007. At Vortalsoft, Michael oversees day-to-day technical support for over 15 call center systems, achieving notable success in system upgrades, ticket closures, and technical document creation, while contributing to a 99.99% uptime for clients. Prior to this, Michael owned and operated eMonk IT, providing PC and network support, and served as Jr. Site Support Technician at RMH teleservices, where responsibilities included supporting over 500 systems and enhancing network documentation. Michael holds a high school diploma from Brantford Collegiate Institute and Vocational School and has continued professional development through various roles in the technology sector.