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Ken Hankins has extensive experience in IT leadership and organizational change management, currently serving as the Director of Consumer Satisfaction and Product Quality at Vornado Air, LLC since October 2018. Previous roles include Information Technology Leader and Organizational Change Management specialist at Amazing Results Consulting LLC, CIO and Chief Technology Officer at SNT Media, and various vice president positions at The Coleman Company, Inc. spanning from 1986 to 2015. Notable achievements at The Coleman Company include leading a global roll-out of SAP, consolidating email and telephony systems for significant cost savings, and establishing customer service analytics that improved delivery performance. Ken Hankins holds a Doctor of Philosophy degree in Organization and Management from Capella University, a Master of Business Administration from Wichita State University, and a Bachelor of Arts in Computer Information Science Management from Washburn University.