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Rafael Jesus currently serves as the Customer Satisfaction Strategy Manager at Volvo Trucks North America since January 2023. Previously, Rafael held various roles at Volvo Group from May 2015 to January 2023, including Engineering Project Manager, Commercial Packaging Engineer, and Logistics Engineer. Rafael's early career included positions as Mechanic Projectist at Pacre and Modelcraft, as well as experience as an intern and CAD Designer at several companies. Education includes a Bachelor of Engineering in Mechanical Engineering from Universidade Tuiuti do Paraná (2012-2017) and a Mechanical Technician qualification from Pontifícia Universidade Católica do Paraná (2009-2011).