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Heather Klahn is a seasoned professional with extensive experience in customer service and project management. Currently serving as a Customer Service Representative at The Vollrath Company since September 2022, Heather previously worked at Kohler Co. from April 2008 to September 2022, where roles included Master Scheduler II and Customer Service Agent II. In the Master Scheduler II position, responsibilities included leading global resource capacity planning meetings, managing the capacity resource plan for the Applications team, and focusing on process improvements. As a Customer Service Agent II, Heather provided exemplary service to major retail clients such as Home Depot and Lowe's, while also training new hires and managing special requests. Heather holds a Bachelor's degree in Business Administration and Management from Lakeland College, earned in 2006.