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Kaylene Naidoo holds an MBA from MANCOSA and a Bachelor's degree in Economics from Nelson Mandela University. Currently, Kaylene serves as the Group OTC Sales Manager and Regional After Sales Manager at Volkswagen Group South Africa, where expertise in After Sales consulting, customer satisfaction, dealer growth, and profitability is applied. Previous roles at Volkswagen include After Sales Marketing Manager and Service Marketing and Programmes Coordinator, focusing on marketing strategies, customer loyalty, and workshop productivity. Kaylene's early career included experience as a Senior Information Services Buyer, specializing in IT procurement and supplier negotiations. With a strong track record in enhancing service market share and dealer profitability, Kaylene Naidoo is a key player in driving strategic After Sales objectives within the automotive sector.