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Rafael Ximendes is currently working as an Analista de Processos at Voiter, where Rafael contributes directly to operational excellence, service quality, and continuous innovation at the Banco. As a Scrum Master in the Process area, Rafael utilizes the JIRA tool for project management. Prior to this role, Rafael worked as an Agile Master at Instituto de Responsabilidade Social Sírio-Libanês, where Rafael facilitated strategic planning, process mapping, and decision-making support across all areas of the company. Rafael also has experience as an Assistente Administrativo, focusing on document creation, employee integration, Lean projects, quality tools, and process improvement. With a background in Business Administration and Philosophy, Rafael brings a diverse skill set to their work.