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Shawn Gavan has over 30 years of work experience in the technology industry. Shawn began their career in 1987 as a Systems Engineer at Tele-Connect Plus. In 1999, they transitioned to SG Web Design as a Freelance Web Developer. In 2001, they joined Netech Corporation as a Senior Systems Engineer. In 2016, Netech Corporation was acquired by Presidio, where Shawn continued to work as a Contact Center Engineer and Engineer - UC - Voice and Contact Center. In 2022, they began working as a Contact Center Implementation and Support Engineer at VDS.

Shawn Gavan obtained a Bachelor of Science (B.S.) in Electrical and Electronics Engineering from Ferris State University between 1985 and 1993. Shawn also holds two certifications from Cisco. The first is a CCNP - Voice (Expired since 2019) obtained in 2005, and the second is a Contact Center Express obtained in October 2002.