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Nabil Ahmed Hassan has over a decade of experience in the telecommunications sector, currently serving as a User Acceptance Testing Support specialist at Vodafone since July 2017. Previously held roles at Vodafone include Resolution Specialist and SME representative. Prior to joining Vodafone, Nabil worked at Wasla Contact Center from May 2012 to October 2016, where responsibilities included Operations Team Leader and providing information support for the Vodafone Egypt 888 account, alongside serving as a Customer Care Advisor. Early experience includes a role as a Laboratory Technician at the National Telecommunication Institute. Nabil holds a Bachelor's degree in Commerce from Cairo University (2016-2020) and a Telecommunication degree from the Telecommunication Institute (2007-2009), where a V.Good performance was achieved.