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Jodie Rud is a Speech Analytics Specialist at Vanderbilt Mortgage and Finance, Inc., where responsibilities include building categories within the Verint system and utilizing reporting functions for agent training and development since 2014. Previously, Jodie held the role of Call Quality Evaluator, conducting evaluations across various business groups and maintaining compliance training. Jodie began professional experience at Vanderbilt Mortgage and Finance, Inc. as a Customer Service Representative, providing assistance on loan information and mortgage claims from 2011 to 2013. Earlier work experience includes serving as a Customer Service Supervisor at Bed Bath and Beyond from 1997 to 1999, overseeing store operations and managing a team. Jodie graduated from Maryville High School in 1996.